Shipping Policy

Shipping & Delivery Policy

Last Updated: July 25, 2025

Welcome to our logistics guide. Below is a detailed overview of our shipping protocols, processing timeframes, and customer responsibilities.

1. Delivery Estimates & Order Processing

  • Fulfillment Timeline: Orders are verified, prepared, and dispatched within 3 business days. Please note that transactions completed over the weekend will be processed on the subsequent Monday.

  • Transit Duration: Following dispatch, transit times generally range between 10 and 20 business days.

  • Origin & Infrastructure: To maximize efficiency, items are dispatched from our regional fulfillment nodes across the United States, Canada, Australia, and the European Union, or shipped directly from our manufacturing partners.

  • Global Destinations & Flat Rate: We provide international shipping to destinations worldwide for a transparent flat fee of USD $5.99.

2. Consignment Tracking

  • Notification: Once your consignment departs our facility, a Shipping Confirmation email containing an individual tracking identifier will be transmitted to you.

  • Monitoring Tool: You can observe your package's movement by inputting this tracking identifier into comprehensive portals such as www.17track.net.

  • Data Activation: Please allow several business days post-shipment for the courier's digital system to index and display your tracking details.

3. Transit Pauses & Logistics Delays

  • Routine Courier Pauses: It is standard practice for tracking updates to remain stationary intermittently. If your tracking history reflects activity within the preceding 7 days, your package is progressing normally through the carrier's network.

  • Support Intervention: Should your tracking status remain completely static without updates for more than 7 consecutive days, please reach out to our support department.

  • External Impediments: Please be advised that customs inspections, border clearance protocols, and courier network disruptions can cause delivery extensions that lie entirely beyond our operational control.

4. Consolidated Shipments & Order Adjustments

  • Partial Shipments: To expedite delivery, orders containing multiple items may be split into separate parcels. In these instances, a distinct tracking code will be provided for each package.

  • Time-Critical Modifications: Any requests to alter order details (such as destination addresses or product variables) must be submitted within 12 hours of purchase.

  • Submission Guidelines: Please email your request containing your Order Identifier, registered email address, and the specific modifications required.

Important: Adjustments cannot be executed or guaranteed once a consignment has integrated into our fulfillment pipeline.

5. Delivery Discrepancies & Anomalies

  • Unsuccessful Delivery Attempts: If a delivery cannot be completed, the local courier will typically leave an attempted delivery notice. We advise contacting your neighborhood postal facility directly with your tracking number to arrange collection.

  • Loss in Transit: If a formal investigation validates that your consignment was permanently lost by the logistical carrier, we will initiate a replacement shipment at no additional cost to you.

  • Post-Delivery Disappearance: The Company does not assume liability or financial responsibility for packages that are lost, misplaced, or stolen after the tracking system records a successful "Delivered" status.

6. Legal Disclaimers

By finalizing a purchase on our store, you explicitly acknowledge and consent to the following provisions:

  • Estimated Timelines: All stated shipping durations are projections rather than legally binding guarantees. We disclaim liability for transport delays caused by customs administration, courier issues, or force majeure events.

  • Import Tariffs, Duties, and Taxes: Customers are solely liable for all customs duties, import tariffs, regional taxes, or processing fees levied by the destination country's authorities. These external cross-border charges are not factored into product prices or shipping fees.

  • Accuracy of Delivery Addresses: It is the buyer's sole obligation to provide comprehensive and error-free shipping parameters. The Company rejects liability for shipments that are lost, delayed, or returned due to incorrect or incomplete address inputs.

  • Transfer of Responsibility: Our logistical liability terminates completely upon the carrier system updating an item's status to successfully delivered. We do not offer refunds or replacements for theft occurring post-delivery.

7. Customer Support

For comprehensive assistance or questions regarding your shipment, please contact our support desk at support@luraset.com.

For Expedited Service: Please ensure your message explicitly features your Order Reference Number (e.g., 031SHOP-1938) and your Registered Order Email.