Shipping Policy

At Luraset, we are dedicated to providing a seamless and professional delivery experience. Every order of our hair accessories—from elegant hair clips to handcrafted combs and hair ties—is handled with individual care to ensure your essentials arrive safely and promptly at your doorstep. We prioritize your peace of mind and strive to make every step of your journey with us reliable and transparent.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, including a tracking number to monitor its journey in real-time.

• Please note: During high-volume periods (such as seasonal sales or new collection launches), processing may take an additional 1-2 days.

2. Shipping Rates & Free Shipping

We strive to keep shipping costs low and transparent for our global community.

• Standard Shipping: For orders that do not meet the free shipping threshold, a flat-rate shipping fee of $5.99 USD will be applied at checkout.

• Free Shipping Offer: We are pleased to provide Complimentary Standard Shipping on all orders over $45.98 USD.

3. Estimated Delivery Times

To maintain the highest standards of quality and product availability, we dispatch orders from our strategic global distribution centers.

Note: These are estimated timeframes. While we strive for punctuality, delivery may occasionally be affected by external factors such as customs clearance, local carrier schedules, or weather conditions.

4. Order Tracking

Upon shipment, a tracking number will be sent to your registered email address. You can follow your package’s progress via our [Track Your Order] page or directly through the carrier’s portal.

Please allow up to 24-48 hours for tracking information to populate in the system after you receive the shipping confirmation.

5. Customs, Duties, and Taxes

Luraset is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. If a package is returned to us due to unpaid customs fees, the cost of the return shipping will be deducted from your refund.

6. Damaged, Lost, or Stolen Packages

Your satisfaction—and your experience with our products—are our top priorities.

Damaged Items:

• If your order arrives damaged, please contact our support team immediately.

• Email us at support@luraset.com within 72 hours of delivery.

• Include photos of the damaged product and its packaging.

• We will evaluate the issue and arrange a replacement or a full refund as appropriate.

Lost or Stolen Packages:

Luraset is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking says delivered but you cannot find the package:

• Check with neighbors or household members.

• Contact the shipping carrier (USPS, FedEx, DHL, etc.) immediately to file a claim.

• We will provide you with all necessary tracking information to assist with your investigation.

7. Contact Information

If you have any further questions about our shipping policy, please contact us:

• Brand Name: Luraset

• Email: support@luraset.com

• Phone: +1 (424) 373-4887

• Company Name: WENXI CROSS-BORDER TRADING LIMITED

• Business Address: Room 1001, Cloud End, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong