Contact Us

Welcome to Luraset. We are dedicated to providing you with high-quality hair accessories and a seamless shopping experience. Whether you have questions about our elegant hair clips, need styling advice for our combs, or have inquiries regarding your recent order, our professional customer support team is ready to assist.

1. How to Reach Us

We believe in clear and direct communication. You can contact us through any of the following channels:

  • Customer Support Email: support@luraset.com (Please include your Order Number in the subject line for faster service.)

  • Phone Support: +1 (424) 373-4887

  • Corporate Identity: WENXI CROSS-BORDER TRADING LIMITED

  • Registered Office Address: Room 1001, Cloud End, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong

2. Operating Hours

Our dedicated support team operates during the following hours to ensure your needs are met:

  • Monday to Friday: 9:00 AM – 6:00 PM (HKT)

  • Saturday & Sunday: Closed (Inquiries sent over the weekend will be prioritized on Monday morning.)

  • Public Holidays: Limited email support is available.

3. Response Time Guarantee

We value your time. We aim to respond to all email inquiries within 12 to 24 hours on business days. If you haven't heard from us within this timeframe, please check your "Spam" or "Promotions" folder, as sometimes our replies may be filtered by your email provider.

4. Common Inquiry Guidelines

To help us serve you better, please refer to the following:

  • Order Status: If you are looking for the status of your shipment, please visit our Track Your Order page before contacting us.

  • Address Changes: If you need to change your shipping address, please contact us within 6 hours of placing your order. Once the order is processed, we cannot modify the destination.

  • Wholesale & Collaboration: For bulk orders of hair ties or partnership opportunities, please specify "Wholesale Inquiry" in your email.