Return Policy

Return & Refund Policy

Last Revised: July 25, 2025

Overview

This document governs the terms, conditions, and procedures regarding product discrepancies, structural damages, or fulfillment errors. We strongly advise our clientele to thoroughly review these stipulations before finalizing any transaction on our platform.

1. General Terms

All transactions are deemed final. The Company enforces a strict no-return and no-exchange policy. Exceptions to this rule are exclusively reserved for verified manufacturing defects or documented fulfillment mistakes, as outlined below.

2. Claims for Damaged, Defective, or Erroneous Merchandise

We prioritize product integrity and adhere to rigorous quality control standards. In the rare event that an issue arises, customers must strictly follow the protocol below:

  • Inspection & Reporting Window: Upon package delivery, recipients are required to immediately inspect their items. Any discrepancy, defect, or damage must be formally reported to our customer service division within 7 calendar days from the tracking delivery date.

  • Documentation Requirements: To expedite the review process, all formal claims must be transmitted via email to support@luraset.com. Your communication must contain the following details:

    1. Your specific purchase identifier (e.g., 015SHOP-1218) along with the corresponding account email address.

    2. A comprehensive summary detailing the exact issue.

    3. Unedited, high-resolution photographs or video footage clearly showcasing the defect, transit damage, or incorrect product received.

  • Assessment & Resolution Process: Our quality assurance team will audit all submitted evidence. The Company reserves the exclusive right to make the final determination regarding the validity of the claim. Approved cases are handled individually and may result in an item replacement, a proportional partial refund, or a full refund.

3. Financial Reimbursements

When a full or partial monetary refund is granted, the credit will be automatically reversed back to the funding source used during checkout. Please anticipate an estimated 7 to 12 business days for the reversed funds to reflect on your account statements. Actual availability dates are dependent entirely on the processing timeframes of your specific banking institution.

4. Product Substitutions

Standard merchandise exchanges are not supported. Product replacements are strictly limited to instances where an item arrives structurally compromised or defective, and the claim has been fully vetted and approved under the terms of this policy.

5. Unauthorized Return Shipments

The Company categorically rejects any liability or responsibility for physical items mailed back to our facilities without an explicit, pre-arranged agreement.

Important Notice: Please refrain from returning any products unless you have received written authorization and explicit routing instructions from our staff. Packages returned autonomously will not qualify for financial refunds or replacements, and the Company reserves the right to discard such unauthorized cargo without notice or liability.

6. Customer Support

For clarifications concerning these policies or to open a discrepancy ticket, please message our care specialists. Submitting an email directly to support@luraset.com—including your order reference number (e.g., 015SHOP-1218) and registered email address—is the most direct path to a swift resolution.