Privacy Notice

PRIVACY NOTICE (Revised & Updated)

Welcome to our platform, managed and operated by support Limited (hereafter referred to as the "Company", "we", "our", or "us"). We dedicate ourselves to delivering an engaging, secure digital marketplace alongside a premium standard of individualized service. As part of this commitment, we hold the confidentiality and protection of your personal information in the highest regard.

This Policy outlines the categories of data we gather from and regarding you during your visits to our online platform (the "Site"). The Site, alongside its various utilities and integrations, are collectively designated as the "Services". Furthermore, this document details how our organization processes, applies, and shares your data, as well as the mechanisms available to you for managing your information.

By engaging with our Services, you explicitly consent to the collection, processing, and disclosure of your details as detailed herein, including the cross-border relocation and hosting of your data within the United Kingdom. You likewise agree to our Terms of Use, which are integrated into this policy by reference. If you object to these terms, please refrain from accessing the Services.

1. Data Collection Practices

Q: What categories of information does the Company gather?

A: We acquire information from and about you through several avenues:

  • Direct Brand Interactions: We archive details provided during your transactions and general engagements with us. This includes activities such as accessing the Services, completing transactions, registering for digital catalogs, newsletters, or marketing distribution lists, enrolling in sweepstakes or contests, posting merchandise evaluations, participating in questionnaires, or submitting a gift/digital gift card to another individual. For completed orders, we also archive corresponding billing addresses.

  • Third-Party Referrals: When you utilize our Services to communicate with another person, we collect the recipient's details, such as their full name, telephone contact, email address, and delivery location.

  • Automated Tracking and Site Analytics: We, along with our external vendors, deploy cookies, tracking pixels, server logs, JavaScript, and related technologies to automatically compile non-personal variables concerning Site visitors, digital service consumers, and interactions with our promotional emails and online media.

    Examples of automated data include: browser specifications, operating system architectures, mobile hardware identifiers, specific pages viewed, outbound link selections, IP addresses, prior referring URLs, site session durations, repeat visit frequencies, click-stream paths, and data on whether our emails were opened, forwarded, or clicked.

    Synthesizing this tracking data with your personal information allows us to customize our platform, retain your individual browsing configurations, spotlight appealing site features or promotional campaigns, and serve tailored advertisements to you across multiple devices.

  • External Data Providers: We occasionally acquire supplemental data from third-party networks to verify or expand upon the records you provide (such as address validation or demographic updates). This also occurs when you link your account with external networks or social media platforms, subject to your configuration settings on those external sites.

  • Information Consolidation: Our system may merge various data streams, unifying details you submit directly with automatically logged attributes, cross-device analytics, offline records, and supplementary information from verified external business partners.

  • Third-Party Marketing and Metric Tools: We collaborate with external advertisers and analytics providers to evaluate platform usage, monitor service efficacy, and display optimized advertisements across the internet. These partners leverage tracking tools (like cookies and clear GIFs) to capture non-personal metrics, and they may combine this with data from other environments. We do not control or have access to the tracking mechanisms used independently by these third parties.

2. Cookie Management & Tracking Settings

Q: What choice do I have regarding online tracking?

A: Certain functionalities of our platform rely entirely on cookies. By registering for and continuing to utilize our Services, you consent to our deployment of these cookies. If you wish to refuse cookies, you will be unable to utilize the Services.

The technologies we deploy fall into four primary classifications:

Cookie Category Operational Role & Purpose
Strictly Necessary Crucial for foundational browsing and feature accessibility. These allow our system to verify your authenticated session status and retain items inside your shopping cart as you navigate.
Performance Metrics Track how visitors utilize the Services (such as tracking error alerts or popular landing pages). This data is completely aggregated, anonymized, and used solely to refine platform performance.
Functional Preferences Retain configuration selections you make (such as regional delivery settings or preferred currencies) to deliver a more customized user journey.
Targeted Advertising Used to deliver marketing materials tailored to your personal interests and measure promotional campaign success. These are deployed by us or authorized advertising networks.

Please note that our platform does not alter its behavior in response to "Do Not Track" browser signals or headers.

To manage your tracking preferences or opt out of targeted digital advertisements, please consult the following external consumer privacy resources:

Flash Cookies / Local Stored Objects (LSOs): We and our digital vendors may use Flash cookies to save individual settings, power video components, or manage interactive surveys. These files function independently of standard web browser cookies and cannot be removed via traditional browser privacy settings. To supervise your Flash storage parameters, modify the settings manager at macromedia.com. Disabling Flash storage components may cause certain interactive parts of our platform to function improperly.

3. Application of Gathered Information

Q: For what objectives does the Company utilize my information?

A: Collected data may be processed for the following operational needs:

  • Processing, confirming, dispatching, and tracking your commercial purchases (including card processing, logistics coordination, handling product returns/refunds, maintaining transaction histories, and phone contact for order-related notifications).

  • Personalizing your browsing experience and extending customized greetings upon your return to the Site.

  • Distributing corporate publications, promotional mailings, and partner offers that may be of interest to you.

  • Displaying tailored platform layouts, specific discounts, and targeted promotions across our Site, mobile applications, third-party environments, or via SMS and email channels.

  • Evaluating and refining our product selections, client services, and overarching web functionalities.

  • Generating anonymized, consolidated datasets for commercial analytics and demographic assessments.

  • Preserving platform safety, preventing fraudulent transactions, managing liability exposure, and identifying malicious activities or unauthorized users.

  • Reaching out to you directly to address customer service requests, inquiries, or comments.

  • Executing any other operational objective disclosed clearly at the moment you submit your data.

4. Data Distribution & Sharing Practices

Q: Under what circumstances is my data communicated to external parties?

A: We may distribute information collected under specific conditions:

  • Corporate Affiliates: We share information across our current corporate group, parent entities, and any future subsidiaries.

  • Co-Branded Ventures: If you participate in campaigns, rewards programs, or sweepstakes run jointly with an external business partner, your information will be shared with that identified entity to facilitate the promotion.

  • Commercial Partners: We may share details with carefully vetted external entities whose goods or specialized services align with your consumer interests.

  • Legal Mandates & Safety Preservation: We will share information when required by law or government requests. We also share data to prevent fraud, lower credit risks, correct technical vulnerabilities, enforce our Terms of Use, or defend the fundamental rights, assets, and safety of our customers, the public, or the Company.

  • Corporate Restructuring: In the event of an asset sale, corporate merger, or bankruptcy proceeding, our customer database is considered a transferable business asset and may be acquired by a third-party successor, who will be urged to maintain protections consistent with this policy.

  • External Service Providers: We outsource specific technical tasks to specialized vendors who process data on our behalf solely to execute their required duties.

  • Anonymized Group Metrics: We share non-identifiable, consolidated analytical data with external vendors and partners for demographic or promotional research.

Text Messaging & Automated Alerts (Where Applicable):

By providing your phone number during checkout, starting an order, or joining via a keyword opt-in, you agree to receive automated text messages and abandoned cart reminders. Message volume will not surpass X text messages per month. You may cancel your subscription at any time by selecting the opt-out link contained within the message.

To power these automations, recipient contact details must be synchronized with our processing partner, smsbump.com. We log these interactions to evaluate campaign metrics (such as delivery statuses and resulting conversions). If you utilize our integrated link-shortening tool, we track whether the URL was opened. For external utilities outside our system (like third-party URL shorteners or Google tracking), please review their respective individual policies. When a message campaign launches, your data is sent to our text message operator to complete delivery. Recipients can opt out at any moment by replying with the keyword STOP or emailing us directly at our support address.

5. Data Access, Corrections, and Rights

Q: How can I view, update, or delete my personal records?

A: If you have processed an order with us, you can modify or access your account profile by messaging our support agents at the address outlined in our contact section below. Subject to regional legislations, you may also request the deletion or restriction of your personal data. We will explain any legal obligations that require us to retain specific data if a request is made.

Q: What choices do I have regarding promotional outreach?

A: Making a purchase enrolls you in our promotional distribution network. If you prefer to stop receiving non-transactional updates, you may use the following tools:

  • Digital Marketing Emails: Click the "unsubscribe" link located at the bottom of any marketing email. Registered users can also log into their account dashboard to update their communication preferences.

  • Printed Catalogs: To stop receiving paper marketing materials, email our customer service team to be removed from our physical mailing lists.

  • General Requests: You can submit specific communication preferences at any time to our support address below.

6. Regional Jurisdictions & Specialized Protections

Q: What are the California Privacy Rights?

A: California residents have the right to request a summary of the personal data we share with third parties or affiliates for their own direct marketing purposes. To submit this request, email support@luraset.com with the explicit text "Attn: California Privacy" in your subject line. Please note that we are not responsible for handling requests that are mislabeled, sent incorrectly, or missing necessary details. We process one request per consumer annually and require up to 30 days to complete it. To opt out of communications from non-affiliated third parties, please contact those independent companies directly.

Q: How is children's privacy handled?

A: Protecting minors is a major priority for us. Our platform is not intended for individuals under the age of thirteen, and we do not knowingly gather information from children. You must be at least 18 years old to hold authorization to use our Services. If we discover that an individual under thirteen has submitted personal data to our system, we will take steps to purge that data from our servers. Parents are encouraged to look into online parental control utilities to monitor their children's internet access and protect them from inappropriate content.

Q: How secure is my data?

A: We deploy physical, administrative, and technological guardrails to protect customer data. When sensitive details (such as credit card numbers) are entered into our transaction fields, the transmission is encrypted via Secure Socket Layer (SSL) technology. While we take comprehensive steps to preserve system integrity, no transmission method over the internet can be guaranteed to be completely secure.

Q: How are external links managed?

A: Our platform may display hyperlinks to third-party websites that operate independently from the Company. These external environments apply their own cookies and data collection practices. We do not oversee, endorse, or accept responsibility for the privacy protocols or security measures of external websites.

7. Global Data Governance & Retention

Q: Where is my data hosted, and for how long is it retained?

A: Your information is hosted and processed on servers located in the United Kingdom, subject to UK legislation. These storage nodes may be located in a different country than where you reside, meaning data protection mandates may vary from your local laws. Your information may be shared in response to legal requests or court orders within the jurisdictions where we operate, and you consent to this cross-border data transfer.

We retain personal data only as long as necessary to complete the purposes outlined in this policy, manage legitimate business needs, or comply with statutory retention requirements. Once data is no longer required, it is safely destroyed, completely erased, or fully anonymized.

Q: What applies to international users?

A: Our digital infrastructure is anchored in the United Kingdom. Regardless of your physical location, using our platform means you consent to the collection, transfer, storage, and processing of your personal data within the UK in accordance with this Privacy Policy.

8. Amendments & Inquiries

Q: How are updates to this policy announced?

A: Any revisions to our privacy practices will be published directly on this page. Continuing to engage with our Site after changes are posted constitutes an implicit acceptance of the revised terms.

Q: Who can I contact with questions or complaints?

A: We welcome your inquiries regarding our data management practices. Please feel free to email the support Limited customer service team at support@luraset.com for general help, opt-out requests, or privacy concerns.

If you have an unresolved complaint regarding our data handling, you have the right to file a dispute with a privacy supervisory authority in your country of residence or the United States. You can reach the US Federal Trade Commission (FTC) to submit consumer protection concerns directly at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.